Return Policy & Product Warranty
Returns and Exchanges
NOTE: This policy strictly covers products purchased directly from this web site www.pulsetech.com.
If for any reason your are not completely satisfied with your purchase, you may return it anytime within the first 30 days of purchase for a full refund or exchange. Simply call 800-580-7554 or e-mail ppc@pulsetech.com and request a Return Goods Authorization (RG) before shipping. All returned items must be in original condition with original documentation and uninitiated software (if applicable). You will be supplied helpful return instructions when the RG is requested. It's that simple!
Product Warranty
PULSETECH PRODUCTS CORPORATION
1-Year Limited Warranty
What Does This Warranty Cover?
This warranty covers any defects in workmanship or materials in the product under normal use and service.
How Long Does the Coverage Last?
This warranty runs for one (1) year from the date of purchase.
What Will PulseTech Do?
PulseTech will, at its option, repair the unit or replace the unit with a remanufactured unit at no charge.
What Does This Warranty Not Cover?
This warranty applies only to the product and does not cover any other equipment, static damage, water damage, overvoltage, dropping of the unit or damage resulting from extraneous causes. The warranty is void if the owner attempts to disassemble the unit or modify the cable assembly. In addition, PulseTech will not be responsible under this warranty if PulseTech determines that (1) upon examination that the unit’s failure was (A) caused by misuse, neglect, accident, alteration, or abnormal condition of operating or handling (including the failure to install the product in accordance with PulseTech’s instructions and observe the warnings on the product and the instruction manual), or other conditions beyond the control of PulseTech or (B) damaged in transit to PulseTech, or (2) the owner is not the original purchaser that purchased the product through an authorized PulseTech dealer or distributor. IN NO EVENT SHALL PULSETECH BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES, EXPENSES, LOST SAVINGS OR LOST PROFITS OR ANY OTHER DAMAGES OF ANY KIND FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE. Some states, provinces or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
How to Get Service?
To receive service, please send the product (you pay the freight) with proof of purchase within the warranty period to the authorized reseller where you originally bought the product. Alternatively, you can contact PulseTech directly for assistance by calling 800-580-7554.
How Does State, Province or Country Law Apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province or country to country.
THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
